Return Policy

Overview

This Return Policy outlines the terms and conditions for returns and refunds related to our water conservation container gardening services and information products.

Digital Products and Information

Since we primarily provide educational content and information about water conservation techniques for container gardening, most of our offerings are digital in nature. Digital products and information services are generally non-refundable once accessed or downloaded.

Physical Products

If we offer physical products, the following return policy applies:

• Items must be returned within 14 days of receipt
• Items must be in their original condition, unused, and with original packaging
• Return shipping costs are the responsibility of the customer unless the item was defective or incorrect

Refund Process

To initiate a return or request a refund:

1. Contact us via email or phone to notify us of your intention to return an item
2. Provide your order number and reason for return
3. Wait for confirmation and return instructions
4. Ship the item back to the address provided
5. Once received and inspected, we will process your refund

Refund Timeline

Refunds will be processed within 5-10 business days after we receive and inspect the returned item. The refund will be issued to the original payment method used for the purchase.

Non-Refundable Items

The following items are not eligible for return or refund:

• Digital products that have been accessed or downloaded
• Customized or personalized items
• Items damaged by misuse or normal wear and tear
• Items returned without original packaging

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.

Contact Us

If you have questions about returns or refunds, please contact us at:

3 Florence Drive, Lincoln 7608, New Zealand
Phone: +64 27 431 7741
Email: infocenter@lyxtherouxghon.world